Help Centre – Aditha Cold Pressed Oils
Shopping
What Shipping Methods Are Available?
We are providing shipping by road. We have shipping partner to deliver your orders safely and on time.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Do You Ship Internationally?
Shri Sakthi Organic Edible Oils ships to addresses within the Indian addresses only.
How Long Will It Take To Get My Package?
All orders are processed within mentioned business days in the website. Orders are not shipped or delivered on weekends or holidays.
. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.Delivery delays can occasionally occur.
Payment
What Payment Methods Are Accepted?
Shri Sakthi Oil have payment gateway with PayUmoney.We accept direct payments via PayUmoney.
PayUmoney accepts VISA, MasterCard, Debit Cards, Wallets, UPI and the Net Banking of all major banks.
If my order is canceled / returned then when i get my payment?
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Orders
How do I place an Order?
Customers can find their required product first. After then they add to their cart. Finally they can checkout their order and make payment.
There after the order is placed with Shri Sakthi Oil. Customers can get every emails for their orders, payments, delivery and etc.
How Can I Cancel Or Change My Order?
After login into your dashboard, you can view the orders you need to cancel before it’s status is completed.
We return your payment after cancellation of your order is completed. You can view your cancelled orders in your dashboard.
Do I need an account to place an order?
Yes. You need account for place new order. Account includes your billing address and shipping address, order details and etc.
If you need to return or cancel the orders then you need an account.
How Do I Track My Order?
To track your orders you must need your order number. Order number is showing in your dashboard order section.
After put order number you can view the status of your orders like order date, shipping details, payment and etc.
How Can I Return a Product?
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.